The Latest Updates for IFA Telecom Customers
We are committed to transparency. This page is your primary source for all important updates, as well as any changes to your service or contract. Below, we have outlined the regulatory guidelines we follow to protect your consumer rights under ComReg and EU law, and summarized how we communicate with you in accordance with our Standard Terms and Conditions.
Contract Changes and your Consumer Rights
Under Regulation 89(7) of the European Union (Electronic Communications Code) Regulations 2022, an operator shall, not less than one month prior to the date of implementation of any proposed modification, notify its subscribers to that service of the proposed modification in the conditions of the contract for that service, and, where applicable, their right to withdraw without penalty from such contract if they do not accept the modification.
- Exclusively to the benefit of the subscriber,
- is of a purely administrative nature and has no negative effect on the subscriber
- Is directly imposed by law.
How We Notify You and your Responsibilities
In accordance with Section 14 (‘Notices’) of our Standard Terms and Conditions, IFA Telecom uses various methods to communicate important updates and notices to you, including phone, SMS, email, and postal address. To ensure you receive all timely communications, it is crucial that you keep your contact information updated with us. You can find full details on our notification procedures and when notices are deemed received in our comprehensive Standard Terms and Conditions document.
Updates List
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Change Information
IFA Telecom is proud to announce that, from 1 September 2025, we will be going green by transitioning our primary billing method to e-billing. This initiative reflects our commitment to sustainability while offering you increased convenience, faster service, and enhanced security. By registering for e-billing, you not only support this eco-friendly effort but also gain full access to our Customer Portal. This portal allows you to manage your account easily – update your details, view your billing history, and raise queries with our Customer Service team.
Register for e-billing
We strongly encourage all our valued customers to register for e-billing today and become part of this environmentally conscious change. To ensure a smooth transition and make the process as simple as possible, switching to e-billing helps support a greener environment and provides the added benefits of quicker access to your billing information.
E-billing Exceptions
In accordance with our standard terms and conditions and accessibility statement, customers who are phone-only or who are unable to access online or e-billing services are entitled to opt for and continue to receive paper bills. We are committed to ensuring that all our customers can manage their accounts in a way that best suits their needs, and we will support those requiring traditional paper billing accordingly.
Customer Requirements
To proceed, please click on “Complete Request” and complete the online form with your account details, including your account number. This will enable you to easily register for e-billing, helping us reduce paper use and supporting a greener environment. If you prefer to continue receiving your bills by post, you can indicate that on the form as well.
Should you have any questions or need further assistance, you can view our FAQs or contact our dedicated IFA Telecom Customer Service team, who are always happy to help, by phone at 01 426 5550. Join us in making a positive difference today!.
Change Information
Effective 1 March 2026, IFA Telecom will implement an increase of €4.88 Exc. VAT (€6.00 Inc. VAT) to the monthly cost of its copper-based services. This adjustment will be reflected on customer bills issued after this date.
Your Rights and Options
In accordance with ComReg regulations, and reflecting our commitment to fairness, you have the right to terminate your contract without penalty if you do not accept this change. To exercise this right, you must notify us within 30 days of receiving your formal notification. Cancellation requests from customers currently under contract received within this period will not incur early termination charges. However, if you continue to use our services beyond this period, you will be deemed to have accepted this change. IFA Telecom uses various methods to communicate important updates and notices to you, including phone, SMS, email, and postal address. Therefore, it is crucial that you keep your contact information updated with us to ensure you receive all timely communications. For further details, please review or download our standard terms and conditions of service by clicking here.
Bundle Price Adjustments
The table below represents the IFA Telecom Bundles which will be included within this price adjustment and will be increased by €4.88 Exc. VAT (€6.00 Inc. VAT) on 1 March 2026. These updated prices will be reflected on customers bill on the next billing date after this increase has been implemented.
| Bundle Name | Monthly Price Before Increase (Inc. VAT) | Monthly Price After Increase (Inc. VAT) |
|---|---|---|
| Click&Talk | €25.60 | €31.60 |
| IFA Standard Line Rental | €25.78 | €31.78 |
| IFA Talk & Fibre 1GB | €70.00 | €76.00 |
| IFA Talk & Fibre 500 | €60.00 | €66.00 |
| Love2Talk | €38.00 | €44.00 |
| Love2Talk off-peak | €32.00 | €38.00 |
| Open Expand | €63.00 | €69.00 |
| Open Fibre | €63.00 | €69.00 |
| Open NGN8M | €63.00 | €69.00 |
| Rural Extreme 1000 | €75.00 | €81.00 |
| Rural Extreme 150 | €55.00 | €61.00 |
| Rural Extreme 150 Off Peak | €50.00 | €56.00 |
| Rural Extreme 500 | €65.00 | €71.00 |
| Rural Ultra Connect | €58.00 | €64.00 |
| Rural Ultra Expand | €58.00 | €64.00 |
| Rural Ultra FTC | €58.00 | €64.00 |
| Rural Ultra NGN8 | €58.00 | €64.00 |
| Rural Unity | €38.00 | €44.00 |
| Rural Unity Off-Peak | €32.00 | €38.00 |
| Rural Unlimited | €47.99 | €54.00 |
| Rural Unlimited Off-Peak | €43.00 | €49.00 |
| Talk Anytime for Less | €40.00 | €46.00 |
| Talk Anytime Mobile | €51.00 | €57.00 |
| Talkime Off Peak | €32.00 | €38.00 |
| Talktime 200 | €40.00 | €46.00 |
| Talktime Anytime | €41.00 | €47.00 |
| Talktime Anytime Incl Broadband | €53.00 | €59.00 |
Reasons for Change
The primary driver behind this price adjustment is a wholesale price increase imposed by our main infrastructure provider, OpenEir. This change also addresses rising costs of operating and maintaining our services in an evolving telecommunications landscape. As the industry shifts towards fibre-based technologies, maintaining existing copper network infrastructure while investing in future-proof solutions presents significant challenges. Copper-based technologies, although still vital for many customers, are becoming increasingly complex and costly to maintain. This price adjustment is necessary to ensure continued service quality and reliability.
Ongoing Commitment
This marks our first price adjustment since 2022, reflecting our efforts to absorb escalating operational and network maintenance costs for as long as economically feasible. At IFA Telecom, we remain dedicated to offering competitively priced, high-quality services to all our valued customers, especially in rural communities where reliable connectivity is crucial. Alongside our participation in Ireland’s national fibre rollout, we are committed to supporting our customers, including those who rely on copper-based services, to continue providing the highest quality service possible.
Further Support Needed
If you require further clarification on this change, wish to exercise your right to withdraw, or would like to discuss alternative options, the IFA Member Services team is here to assist you. Our team is available to help you from Monday to Friday, 9 AM to 5 PM, and on Saturdays from 10 AM to 2 PM. You can reach us by phone at 0818 924 851, via email at [email protected], or through our callback request form available by clicking here.