Conditions of Supply for Electricity Residential Customers Irish Farmers Association (IFA) Customers 18 month Fixed Term Contract
These are our standard conditions approved by the Commission for Regulation of Utilities. As a residential customer you will be deemed to have accepted these conditions from the time that you receive them, which will be fourteen days from the date that you sign up (“cooling-off period”).
Bord Gáis Energy Limited is the Controller of your Personal Data. We now recommend that you read our Privacy Notice, to understand your data protection rights and how we collect and use your Personal Data. All of our Privacy Notices are located at www.bordgaisenergy.ie/dataprotection
The Privacy Notice which applies to our gas and electricity customers is located at www.bordgaisenergy.ie/docs/DataProtection/GasElecPrivacyNotice.pdf
The Privacy Notice does not form part of the contract between you and Bord Gáis Energy Limited.
If you need help or advice please contact us:
Tel: 01 611 01 01 or
Fax: 01 611 01 02
Email: elecinfo@bordgais.ie
Minicom: 1850 630 630 (for hearing impaired customers)
Address:
Customer service
Residential electricity
Bord Gáis Energy
PO Box 10943
Dublin 2
“Appliances” means all apparatus which consumes electricity (including associated wiring) installed on the Premises beyond the Meter but does not include the Meter or any fittings and wiring installed up to the Meter;
“Billing Period” means a period of two months in respect of which we will issue invoices to you under this contract;
“Bord Gáis Energy” or “we” or “us” means Bord Gáis means Bord Gáis Energy Limited, a limited company incorporated in Ireland with company number 463078 and having its registered address at 1, Warrington Place, Dublin 2.
“Commission” means the Commission for Regulation of Utilities;
“Conditions” means the conditions of supply set out in this document; “Contract” means the contract between you and us for the supply of electricity to the Premises;
“Contract Start Date” means the date on which the MRSO notifies us that we are the Supplier at your Premises;
“Contract End Date” means 18 months after the Contract Start Date;
“Deemed Contract” means a contract for the supply of electricity or Natural Gas under Section 16A of the Energy (Miscellaneous Provisions) Act 1995. A Deemed Contract is where a supply of energy (electricity or Natural Gas) is provided to a Premises in the absence of a contract for supply between a supplier that holds a licence and the owner or occupier of a Premises;
“Distribution Services” means any works carried out by ESB Networks in relation to the customer’s Electricity Connection, including but not limited to the provision, installation, repair, maintenance, energisation or de-energisation or servicing of the Meter or equipment used in the distribution and supply of electricity;
“Early Exit Fee” is as defined in Condition 12 (a);
“Electricity Connection” means the connection between the electricity network and the Premises up to and including the Meter;
“Electricity Network” means all of the transmission and distribution wires used for the transmission, distribution and supply of electricity to, from or within Ireland;
“Emergency” means an emergency endangering persons and/or property or an outage in the electrical supply arising from a fault in the electricity network;
“Emergency Response Service” means the emergency response service operated by ESB Networks for the purposes of receiving and responding to reports of actual or suspected electricity emergencies;
“ESB” means Electricity Supply Board, a statutory corporation constituted under the Electricity (Supply) Act 1927, its successors and assigns;
“ESB Networks” means Electricity Supply Board, acting as operator of the electricity network;
“IFA” means Irish Farmers Association, Irish Farm Centre, Bluebell, Dublin 12;
“IFAT” means the IFA Telecom Limited, Irish Farm Centre, Bluebell, Dublin 12;
“Last Resort Supply Direction” means a direction given to a supplier (the Supplier of Last Resort) by the Commission requiring it to make available a supply of electricity to premises previously supplied by another supplier;
“Licence” means the Licence to supply electricity granted to us by the Commission;
“Meter” means the electricity meter and related fittings and wires installed by ESB Networks for the purpose of measuring the quantity of electricity used by you on the Premises and includes any such meter or meters of any type supplied to you at any time at the Premises;
“MRSO” means the Meter Registration System Operator, a body run by ESB Networks which maintains the register of all electricity meter points in Ireland;
“Online Account” means our online account management system for customers where, once registered, you can access your bills and certain communications from Bord Gáis Energy, through our website or mobile app, using your registered email address and password (subject to any terms and conditions associated with online account use);
“Premises” means the premises specified in the application for electricity supply completed by you or such other premises as may be notified by you to us and accepted by us from time to time;
“Pay as You Go Meter” means the prepayment meter through which electricity may be pre-paid to us;
“Priority Support Customers” means customers who are reliant on electrical home medical equipment, both life supporting and non-life supporting;
“Special Services Customers” means customers who are particularly vulnerable to disconnection during the winter months for reasons of advanced age or physical, sensory, intellectual or mental health or as defined by the Commission from time to time; and
“Tariff Structure” means our list of current tariffs and the pricing structure applicable to each; and
“You” means you the customer who has entered into the Contract. Where you are more than one person or entity, each person or entity is jointly and severally liable for your obligations under this Agreement.
If we decide it is required at any time, you must provide us with security cover (such as a cash deposit). This may be used at Bord Gáis Energy’s sole discretion for the payment of any monies which become due by you under the Contract and which remain unpaid at any time. Any cash deposit will be repaid to you when you close your account provided all sums due have been paid or provided you have satisfied our payment terms on a continuous 12 month period, whichever is the earliest.
In the event of and for the duration of an electrical emergency:
(ii) You will remain liable for any electricity supplied to the Premises up to the Contract End Date or if you continue to take a supply of electricity beyond the Contract End Date, or, if later, the date on which ESB Networks has been given access to the Premises in order to read the Meter or the Customer has informed the Supplier of the Meter reading and you have provided us with the name of the incoming customer. If you cannot provide us with a closing meter read we may provide you with an estimated read calculated by us, at our sole discretion. Where this happens, you agree to make payment in full based on our estimated Meter read. If you cannot provide us with the name of the incoming customer, you must give ESB Networks access to the Premises to lock the Meter and discontinue the supply of electricity to the Premises. In this case, you will remain liable for any electricity used until the Meter is de-energised. In the event that you cannot provide ESB Networks access to the Premises, you will be charged a special administration fee of €65.
(iii) If you terminate this Contract prior to the Contract End Date then you shall incur an Early Exit Fee of €50. This Condition shall continue to be enforceable notwithstanding termination of the Contract.
(iv) In the event of your death, your personal representative, will be liable for any continued supply of electricity to the Premises until a new contract is entered into for the supply of electricity to the Premises or until this Contract is terminated.
(i) writing where the continuation of the supply of electricity to your Premises is no longer economically viable.
(ii) without notice, if you have not paid any monies due by you under this Contract, you have not agreed to the installation of a Pay as You Go Meter for the recovery of debt (if suitable) and we have followed our policy in our Code of Practice on Billing & Disconnection in attempting to recover these monies.
(iii) without notice, if you continue to be in breach of these Conditions for one month or more, having received notice of any such breach from us.
(iv) without notice, if the emergency response service or ESB Networks informs us that there is any risk of injury to persons or property as a result of any defects or suspected defects in the electrical network, meter installation or the Appliances.
(v) without notice, if we consider that there is any risk of injury to persons or property by reason of any defects or suspected defects in the electrical network, meter installation, or your internal installations up to and including the Appliances.
(vi) without notice, if we no longer have a Licence to supply your Premises.
(vii) without notice, if a last resort supply direction is given to another supplier (the Supplier of Last Resort) in respect of the Premises, and the Contract will end on the date that the direction takes effect (your data will be transferred to the Supplier of Last Resort in accordance with our Privacy Notice in order that it can supply you with electricity); or.
We may assign or transfer to any other person the benefit of this Contract or any or all of our rights and obligations hereunder without your prior written approval. You may not assign this Contract without our consent.
(i) if we send the notice by post to your last known address on the second day after the date it was posted; or
(ii) by email to the address you have registered with us; or
(iii) via your Online Account as notified to you by email; or
(iv) if we address the notice to some or all customers in an advertisement. Notices may be included in any other communication we send you.
(i) in writing: Customer Service Residential Electricity Bord Gáis Energy PO Box 10943 Dublin 2
(ii) by telephone: 01 611 01 01
(iii) by telephone (outside Ireland): +353 1 602 1550
(iv) by fax: 01 611 01 01
(v) by e-mail: info@bordgais.ie
(vi) Minicom: 1850 630 630 Certain information as provided in the Conditions may also be obtained on our website at www.bordgaisenergy.ie
(i) we will send you a notice informing you of this and advising you that you are liable to pay for any electricity and/or Natural Gas consumed under a Deemed Contract; and
(ii) our standard Conditions of Supply for Residential Customers will apply to you;
(iii) you will be charged our standard electricity and/ or Natural Gas tariff (which shall include applicable charges, taxes and levies) for residential customers for any electricity and/ or Natural Gas supplied. Our standard electricity and/ or Natural Gas tariff is published on our website at www.bordgaisenergy.ie or can be obtained by calling us on 01 611 01 01; (iv) you are free to enter into a contract of supply with us or with another energy supplier. (v) you will be bound by ESB Networks General Conditions for Connection to the Distribution system for customers with a connection of less than 100kVA (if you are being supplied with electricity under a Deemed Contract).
Privacy Notice: Gas and Electricity Supply
This is the Bord Gáis Energy Limited Gas and Electricity Supply Privacy Notice. For all Gas and Electricity Supply services provided by us, the data controller is Bord Gáis Energy Limited. Bord Gáis Energy Limited is part of the Centrica group.
All of our Privacy Notices are located at www.bordgaisenergy.ie/dataprotection. If you are a HomeCare boiler services customer, the Home Care Privacy Notice at www.bordgaisenergy.ie/docs/DataProtection/HomeCarePrivacyNotice.pdf will apply to you.
We collect the following types of personal information from you:
We process some of your personal information to fulfil the contract between us and we are also required by law to obtain this information as we are a licensed electricity and gas supplier:
Purpose | Personal Information used |
Providing products and services to you and maintaining your account | • All the data listed in categories a-h of section 2 above |
Billing you and taking payment for our products and services | • All the data listed in categories a-h of section 2 above |
Answering your queries or complaints | • All the data listed in categories a-h of section 2 above |
To deliver service communications | • Your contact details and account history |
Debt collection | • All the data listed in categories a-h of section 2 above |
We process the following personal information because we have a legal obligation to do so:
Purpose | Personal Information used |
Detecting, preventing or investigating crime or suspected crime (pursuant to our license obligations and the Energy (Miscellaneous Provisions) Act 2012)
|
• The personal data we use will depend on the nature of the problem. At a minimum, it will include your contact details and account history |
Maintaining the Priority and Special Services Registers (pursuant to S.I. No. 463/2011) | • If you are registered on our Priority or Special Services Register, we will be processing health information that is relevant to maintaining these registers |
Attending to emergency situations (pursuant to our license obligations)
|
• Contact details
• Account information and details of other people linked to your account • Vulnerability information |
Complying with obligations imposed by our regulators | • The personal data we use will depend on the nature of the issue but will often include all the data listed in categories a-f of section 2 above |
Internal and statutory audits | • All personal information we collect as listed in Section 2 |
We process the following personal information to ensure our customers, staff or agents are protected from harm:
Purpose | Personal Information used |
Health and Safety of our customers, staff and contractors | • Account information
• Records of your discussions with our customer support teams |
We process the following personal information because we have a legitimate interest to do so:
Purpose | Personal Information used |
Maintaining and improving our products and services e.g. optimising pricing structures and business operations, analysing performance of advertising and marketing | • All personal information we collect as listed in Section 2 (but not your payment details) |
Staff Training | • All personal information we collect as listed in Section 2 (but not your payment details) |
Developing new products and services, and determining products and services that may be of interest to you e.g. by understanding demographics to determine the most relevant products and services for customers’ needs | • All personal information we collect as listed in Section 2 (but not your payment details) |
Market surveys, research and analytics | • All personal information we collect as listed in Section 2 (but not your payment details) |
Direct marketing our similar products and services (only in accordance with your marketing preferences, and you will always be given the opportunity to unsubscribe) | • Contact details
• Marketing preferences set by you • Account history |
Direct marketing our products (only in accordance with your marketing preferences, and you will always be given the opportunity to unsubscribe) | • Contact details
• Marketing preferences set by you • Purchase history |
Making credit decisions | • Contact details
• Payment information and account history |
We process some of your personal information because you have provided your consent to the processing. You may revoke your consent at any point, by contacting us at dataprotection@bordgais.ie or Data Governance Officer, Bord Gáis Energy, PO Box 10943, Dublin 2, or at www.bordgaisenergy.ie/dataprotection/#optout:
Purpose | Personal Information used |
Direct marketing a wider range of our products and services or those of third parties (only in accordance with your marketing preferences, and you will always be given the opportunity to unsubscribe) e.g. if you are a member of our Rewards Club | • Contact details
• Account information and history • Rewards information • Purchase and account history • Marketing preferences set by you |
We will collect personal information from the following sources:
These include:
We share personal information with the following parties. We always have contracts in place with these entities, obligating them to protect your data:
Email, telephone, postal and SMS marketing:
from time to time, Bord Gáis Energy or the Centrica group may contact you by email, telephone (mobile and landline), post or SMS with information about products and services we believe you may be interested in. We will only send marketing messages to you in accordance with the marketing preferences you set when you create your account or that you tell us afterwards you are happy to receive. You can also unsubscribe from our marketing by following the unsubscribe instructions in email or SMS communications that we send to you. You can then let us know at any time that you do not wish to receive marketing messages by completing this online web form www.bordgaisenergy.ie/dataprotection/#opt-out or call us on 01 611 01 01. You can opt-out by marketing type (e.g. email, SMS, etc.) as we know our customers may be happy to receive one form of marketing but not another.
We work with our advertising partners, including social media sites and providers, to show you advertising about our products and services, and those offered by group companies and services. This takes place on websites or apps where our partners have advertising space or direct marketing to your premises. To do this, some of our advertising partners provide us with aggregated, non-personal geographical and demographic information. Other partners use information about the websites, apps, social media content and ads you interact with or view when connected to the Internet, to make sure the advertising you see is more relevant to you, as well as information which we provide to them. Typically, cookies and similar technologies are used to provide this type of advertising online. You can find out more about cookies and how to manage their use by reading our cookie notice: www.bordgaisenergy.ie/websiteterms/#cookie-notice
In providing our services, we work with partners which transfer and store data in India and in the Philippines. As these jurisdictions are outside of the EEA and their privacy laws are considered to be less protective than those within the EEA, we have ensured that appropriate safeguards are in place by entering into standard contractual clauses, which have been approved by the European Commission, with these partners https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32010D0087
We will keep your personal information for as long as you have an account with us. After you close your account with us we will keep your personal information for a period to maintain our records, to respond to your queries, for safety reasons, for bill reconciliation purposes and to meet legal and regulatory obligations. The periods we will keep information for are subject to change as required by legal obligations on us as a licensed gas and electricity supplier. Where a customer has attempted to close their account but there is outstanding debt or credit balance on the account then these accounts will be classed as current customers and will remain open until the debt is paid.
You have the following rights in relation to your personal information: (i) the right to be informed about how your personal information is being used; (ii) the right to access the personal information we hold about you; (iii) the right to opt-out of receiving direct marketing messages; (iv) the right to request the correction of inaccurate personal information we hold about you; (v) the right to request the blocking or deletion of your personal information in some circumstances and; (vi) the right to request that we port elements of your data either to you or another service provider.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting us” section below.
If you are unhappy with the way we are using your personal information you can also complain to the Data Protection Commission, Office of the Data Protection Commission, Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland. Phone +353 (0761) 104 800 | LoCall 1890 25 22 31 | Fax +353 57 868 4757 | email info@dataprotection.ie.
We are here to help and encourage you to contact us dataprotection@bordgais.ie, or write to us at:
Data Governance Officer, Bord Gáis Energy Limited, PO Box 10943, Dublin 2 or call 01 611 01 01.
Version dated May 2019
Conditions of Supply for Electricity Residential Customers Irish Farmers Association (IFA) Customers 18 month Fixed Term Contract
These are our standard conditions approved by the Commission for Regulation of Utilities. As a residential customer you will be deemed to have accepted these conditions from the time that you receive them, which will be fourteen days from the date that you sign up (“cooling-off period”).
Bord Gáis Energy Limited is the Controller of your Personal Data. We now recommend that you read our Privacy Notice, to understand your data protection rights and how we collect and use your Personal Data. All of our Privacy Notices are located at www.bordgaisenergy.ie/dataprotection
The Privacy Notice which applies to our gas and electricity customers is located at www.bordgaisenergy.ie/docs/DataProtection/GasElecPrivacyNotice.pdf
The Privacy Notice does not form part of the contract between you and Bord Gáis Energy Limited.
If you need help or advice please contact us:
Tel: 01 611 01 01 or
Fax: 01 611 01 02
Email: elecinfo@bordgais.ie
Minicom: 1850 630 630 (for hearing impaired customers)
Address:
Customer service
Residential electricity
Bord Gáis Energy
PO Box 10943
Dublin 2
“Appliances” means all apparatus which consumes electricity (including associated wiring) installed on the Premises beyond the Meter but does not include the Meter or any fittings and wiring installed up to the Meter;
“Billing Period” means a period of two months in respect of which we will issue invoices to you under this contract;
“Bord Gáis Energy” or “we” or “us” means Bord Gáis means Bord Gáis Energy Limited, a limited company incorporated in Ireland with company number 463078 and having its registered address at 1, Warrington Place, Dublin 2.
“Commission” means the Commission for Regulation of Utilities;
“Conditions” means the conditions of supply set out in this document; “Contract” means the contract between you and us for the supply of electricity to the Premises;
“Contract Start Date” means the date on which the MRSO notifies us that we are the Supplier at your Premises;
“Contract End Date” means 18 months after the Contract Start Date;
“Deemed Contract” means a contract for the supply of electricity or Natural Gas under Section 16A of the Energy (Miscellaneous Provisions) Act 1995. A Deemed Contract is where a supply of energy (electricity or Natural Gas) is provided to a Premises in the absence of a contract for supply between a supplier that holds a licence and the owner or occupier of a Premises;
“Distribution Services” means any works carried out by ESB Networks in relation to the customer’s Electricity Connection, including but not limited to the provision, installation, repair, maintenance, energisation or de-energisation or servicing of the Meter or equipment used in the distribution and supply of electricity;
“Early Exit Fee” is as defined in Condition 12 (a);
“Electricity Connection” means the connection between the electricity network and the Premises up to and including the Meter;
“Electricity Network” means all of the transmission and distribution wires used for the transmission, distribution and supply of electricity to, from or within Ireland;
“Emergency” means an emergency endangering persons and/or property or an outage in the electrical supply arising from a fault in the electricity network;
“Emergency Response Service” means the emergency response service operated by ESB Networks for the purposes of receiving and responding to reports of actual or suspected electricity emergencies;
“ESB” means Electricity Supply Board, a statutory corporation constituted under the Electricity (Supply) Act 1927, its successors and assigns;
“ESB Networks” means Electricity Supply Board, acting as operator of the electricity network;
“IFA” means Irish Farmers Association, Irish Farm Centre, Bluebell, Dublin 12;
“IFAT” means the IFA Telecom Limited, Irish Farm Centre, Bluebell, Dublin 12;
“Last Resort Supply Direction” means a direction given to a supplier (the Supplier of Last Resort) by the Commission requiring it to make available a supply of electricity to premises previously supplied by another supplier;
“Licence” means the Licence to supply electricity granted to us by the Commission;
“Meter” means the electricity meter and related fittings and wires installed by ESB Networks for the purpose of measuring the quantity of electricity used by you on the Premises and includes any such meter or meters of any type supplied to you at any time at the Premises;
“MRSO” means the Meter Registration System Operator, a body run by ESB Networks which maintains the register of all electricity meter points in Ireland;
“Online Account” means our online account management system for customers where, once registered, you can access your bills and certain communications from Bord Gáis Energy, through our website or mobile app, using your registered email address and password (subject to any terms and conditions associated with online account use);
“Premises” means the premises specified in the application for electricity supply completed by you or such other premises as may be notified by you to us and accepted by us from time to time;
“Pay as You Go Meter” means the prepayment meter through which electricity may be pre-paid to us;
“Priority Support Customers” means customers who are reliant on electrical home medical equipment, both life supporting and non-life supporting;
“Special Services Customers” means customers who are particularly vulnerable to disconnection during the winter months for reasons of advanced age or physical, sensory, intellectual or mental health or as defined by the Commission from time to time; and
“Tariff Structure” means our list of current tariffs and the pricing structure applicable to each; and
“You” means you the customer who has entered into the Contract. Where you are more than one person or entity, each person or entity is jointly and severally liable for your obligations under this Agreement.
If we decide it is required at any time, you must provide us with security cover (such as a cash deposit). This may be used at Bord Gáis Energy’s sole discretion for the payment of any monies which become due by you under the Contract and which remain unpaid at any time. Any cash deposit will be repaid to you when you close your account provided all sums due have been paid or provided you have satisfied our payment terms on a continuous 12 month period, whichever is the earliest.
In the event of and for the duration of an electrical emergency:
(ii) You will remain liable for any electricity supplied to the Premises up to the Contract End Date or if you continue to take a supply of electricity beyond the Contract End Date, or, if later, the date on which ESB Networks has been given access to the Premises in order to read the Meter or the Customer has informed the Supplier of the Meter reading and you have provided us with the name of the incoming customer. If you cannot provide us with a closing meter read we may provide you with an estimated read calculated by us, at our sole discretion. Where this happens, you agree to make payment in full based on our estimated Meter read. If you cannot provide us with the name of the incoming customer, you must give ESB Networks access to the Premises to lock the Meter and discontinue the supply of electricity to the Premises. In this case, you will remain liable for any electricity used until the Meter is de-energised. In the event that you cannot provide ESB Networks access to the Premises, you will be charged a special administration fee of €65.
(iii) If you terminate this Contract prior to the Contract End Date then you shall incur an Early Exit Fee of €50. This Condition shall continue to be enforceable notwithstanding termination of the Contract.
(iv) In the event of your death, your personal representative, will be liable for any continued supply of electricity to the Premises until a new contract is entered into for the supply of electricity to the Premises or until this Contract is terminated.
(i) writing where the continuation of the supply of electricity to your Premises is no longer economically viable.
(ii) without notice, if you have not paid any monies due by you under this Contract, you have not agreed to the installation of a Pay as You Go Meter for the recovery of debt (if suitable) and we have followed our policy in our Code of Practice on Billing & Disconnection in attempting to recover these monies.
(iii) without notice, if you continue to be in breach of these Conditions for one month or more, having received notice of any such breach from us.
(iv) without notice, if the emergency response service or ESB Networks informs us that there is any risk of injury to persons or property as a result of any defects or suspected defects in the electrical network, meter installation or the Appliances.
(v) without notice, if we consider that there is any risk of injury to persons or property by reason of any defects or suspected defects in the electrical network, meter installation, or your internal installations up to and including the Appliances.
(vi) without notice, if we no longer have a Licence to supply your Premises.
(vii) without notice, if a last resort supply direction is given to another supplier (the Supplier of Last Resort) in respect of the Premises, and the Contract will end on the date that the direction takes effect (your data will be transferred to the Supplier of Last Resort in accordance with our Privacy Notice in order that it can supply you with electricity); or.
We may assign or transfer to any other person the benefit of this Contract or any or all of our rights and obligations hereunder without your prior written approval. You may not assign this Contract without our consent.
(i) if we send the notice by post to your last known address on the second day after the date it was posted; or
(ii) by email to the address you have registered with us; or
(iii) via your Online Account as notified to you by email; or
(iv) if we address the notice to some or all customers in an advertisement. Notices may be included in any other communication we send you.
(i) in writing: Customer Service Residential Electricity Bord Gáis Energy PO Box 10943 Dublin 2
(ii) by telephone: 01 611 01 01
(iii) by telephone (outside Ireland): +353 1 602 1550
(iv) by fax: 01 611 01 01
(v) by e-mail: info@bordgais.ie
(vi) Minicom: 1850 630 630 Certain information as provided in the Conditions may also be obtained on our website at www.bordgaisenergy.ie
(i) we will send you a notice informing you of this and advising you that you are liable to pay for any electricity and/or Natural Gas consumed under a Deemed Contract; and
(ii) our standard Conditions of Supply for Residential Customers will apply to you;
(iii) you will be charged our standard electricity and/ or Natural Gas tariff (which shall include applicable charges, taxes and levies) for residential customers for any electricity and/ or Natural Gas supplied. Our standard electricity and/ or Natural Gas tariff is published on our website at www.bordgaisenergy.ie or can be obtained by calling us on 01 611 01 01; (iv) you are free to enter into a contract of supply with us or with another energy supplier. (v) you will be bound by ESB Networks General Conditions for Connection to the Distribution system for customers with a connection of less than 100kVA (if you are being supplied with electricity under a Deemed Contract).
Privacy Notice: Gas and Electricity Supply
This is the Bord Gáis Energy Limited Gas and Electricity Supply Privacy Notice. For all Gas and Electricity Supply services provided by us, the data controller is Bord Gáis Energy Limited. Bord Gáis Energy Limited is part of the Centrica group.
All of our Privacy Notices are located at www.bordgaisenergy.ie/dataprotection. If you are a HomeCare boiler services customer, the Home Care Privacy Notice at www.bordgaisenergy.ie/docs/DataProtection/HomeCarePrivacyNotice.pdf will apply to you.
We collect the following types of personal information from you:
We process some of your personal information to fulfil the contract between us and we are also required by law to obtain this information as we are a licensed electricity and gas supplier:
Purpose | Personal Information used |
Providing products and services to you and maintaining your account | • All the data listed in categories a-h of section 2 above |
Billing you and taking payment for our products and services | • All the data listed in categories a-h of section 2 above |
Answering your queries or complaints | • All the data listed in categories a-h of section 2 above |
To deliver service communications | • Your contact details and account history |
Debt collection | • All the data listed in categories a-h of section 2 above |
We process the following personal information because we have a legal obligation to do so:
Purpose | Personal Information used |
Detecting, preventing or investigating crime or suspected crime (pursuant to our license obligations and the Energy (Miscellaneous Provisions) Act 2012)
|
• The personal data we use will depend on the nature of the problem. At a minimum, it will include your contact details and account history |
Maintaining the Priority and Special Services Registers (pursuant to S.I. No. 463/2011) | • If you are registered on our Priority or Special Services Register, we will be processing health information that is relevant to maintaining these registers |
Attending to emergency situations (pursuant to our license obligations)
|
• Contact details
• Account information and details of other people linked to your account • Vulnerability information |
Complying with obligations imposed by our regulators | • The personal data we use will depend on the nature of the issue but will often include all the data listed in categories a-f of section 2 above |
Internal and statutory audits | • All personal information we collect as listed in Section 2 |
We process the following personal information to ensure our customers, staff or agents are protected from harm:
Purpose | Personal Information used |
Health and Safety of our customers, staff and contractors | • Account information
• Records of your discussions with our customer support teams |
We process the following personal information because we have a legitimate interest to do so:
Purpose | Personal Information used |
Maintaining and improving our products and services e.g. optimising pricing structures and business operations, analysing performance of advertising and marketing | • All personal information we collect as listed in Section 2 (but not your payment details) |
Staff Training | • All personal information we collect as listed in Section 2 (but not your payment details) |
Developing new products and services, and determining products and services that may be of interest to you e.g. by understanding demographics to determine the most relevant products and services for customers’ needs | • All personal information we collect as listed in Section 2 (but not your payment details) |
Market surveys, research and analytics | • All personal information we collect as listed in Section 2 (but not your payment details) |
Direct marketing our similar products and services (only in accordance with your marketing preferences, and you will always be given the opportunity to unsubscribe) | • Contact details
• Marketing preferences set by you • Account history |
Direct marketing our products (only in accordance with your marketing preferences, and you will always be given the opportunity to unsubscribe) | • Contact details
• Marketing preferences set by you • Purchase history |
Making credit decisions | • Contact details
• Payment information and account history |
We process some of your personal information because you have provided your consent to the processing. You may revoke your consent at any point, by contacting us at dataprotection@bordgais.ie or Data Governance Officer, Bord Gáis Energy, PO Box 10943, Dublin 2, or at www.bordgaisenergy.ie/dataprotection/#optout:
Purpose | Personal Information used |
Direct marketing a wider range of our products and services or those of third parties (only in accordance with your marketing preferences, and you will always be given the opportunity to unsubscribe) e.g. if you are a member of our Rewards Club | • Contact details
• Account information and history • Rewards information • Purchase and account history • Marketing preferences set by you |
We will collect personal information from the following sources:
These include:
We share personal information with the following parties. We always have contracts in place with these entities, obligating them to protect your data:
Email, telephone, postal and SMS marketing:
from time to time, Bord Gáis Energy or the Centrica group may contact you by email, telephone (mobile and landline), post or SMS with information about products and services we believe you may be interested in. We will only send marketing messages to you in accordance with the marketing preferences you set when you create your account or that you tell us afterwards you are happy to receive. You can also unsubscribe from our marketing by following the unsubscribe instructions in email or SMS communications that we send to you. You can then let us know at any time that you do not wish to receive marketing messages by completing this online web form www.bordgaisenergy.ie/dataprotection/#opt-out or call us on 01 611 01 01. You can opt-out by marketing type (e.g. email, SMS, etc.) as we know our customers may be happy to receive one form of marketing but not another.
We work with our advertising partners, including social media sites and providers, to show you advertising about our products and services, and those offered by group companies and services. This takes place on websites or apps where our partners have advertising space or direct marketing to your premises. To do this, some of our advertising partners provide us with aggregated, non-personal geographical and demographic information. Other partners use information about the websites, apps, social media content and ads you interact with or view when connected to the Internet, to make sure the advertising you see is more relevant to you, as well as information which we provide to them. Typically, cookies and similar technologies are used to provide this type of advertising online. You can find out more about cookies and how to manage their use by reading our cookie notice: www.bordgaisenergy.ie/websiteterms/#cookie-notice
In providing our services, we work with partners which transfer and store data in India and in the Philippines. As these jurisdictions are outside of the EEA and their privacy laws are considered to be less protective than those within the EEA, we have ensured that appropriate safeguards are in place by entering into standard contractual clauses, which have been approved by the European Commission, with these partners https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32010D0087
We will keep your personal information for as long as you have an account with us. After you close your account with us we will keep your personal information for a period to maintain our records, to respond to your queries, for safety reasons, for bill reconciliation purposes and to meet legal and regulatory obligations. The periods we will keep information for are subject to change as required by legal obligations on us as a licensed gas and electricity supplier. Where a customer has attempted to close their account but there is outstanding debt or credit balance on the account then these accounts will be classed as current customers and will remain open until the debt is paid.
You have the following rights in relation to your personal information: (i) the right to be informed about how your personal information is being used; (ii) the right to access the personal information we hold about you; (iii) the right to opt-out of receiving direct marketing messages; (iv) the right to request the correction of inaccurate personal information we hold about you; (v) the right to request the blocking or deletion of your personal information in some circumstances and; (vi) the right to request that we port elements of your data either to you or another service provider.
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting us” section below.
If you are unhappy with the way we are using your personal information you can also complain to the Data Protection Commission, Office of the Data Protection Commission, Canal House, Station Road, Portarlington, Co. Laois, R32 AP23, Ireland. Phone +353 (0761) 104 800 | LoCall 1890 25 22 31 | Fax +353 57 868 4757 | email info@dataprotection.ie.
We are here to help and encourage you to contact us dataprotection@bordgais.ie, or write to us at:
Data Governance Officer, Bord Gáis Energy Limited, PO Box 10943, Dublin 2 or call 01 611 01 01.
Version dated May 2019